FAQ's
ARE YOUR HOME FRAGRANCE PRODUCTS SUSTAINABLE?
We carefully curate brands that focus on quality, sustainability and long-lasting fragrance, including UK-made candles and home fragrance from trusted independent makers.
DO YOU SELL GIFT CARDS?
Yes. Our digital gift cards are available in several denominations and make the perfect gift for birthdays, housewarmings and special occasions.
ARE YOU AN AUTHORISED CREATORS FRIEND UK STOCKIST?
Yes. The View Interiors is a UK stockist of Creator's Friend stationery, planners and productivity products, allowing UK customers to enjoy fast delivery without international shipping costs.
MY ORDER HAS ARRIVED DAMAGED WHAT SHOULD I DO?
We're so sorry. Please email us within 48 hours of delivery with:
• your order number
• photographs of the damage
• photographs of the packaging
We'll resolve the issue as quickly as possible.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We aim to dispatch all in-stock orders as quickly as possible. Many of our products, including our Creator's Friend stationery collection, are shipped the next working day. Delivery times may vary for larger furniture items or pre-orders, and estimated lead times will always be shown on the relevant product page.
CAN I ADD ITEMS TO MY ORDER AFTER IT'S BEEN PLACED?
Yes, as long as your order hasn't left us. Please email info@theviewinteriors.co.uk and provide us with your order number and the address used to place the order. Please also attach the items you would like adding to your order, we can then send you a payment link for the additional items.
CAN I RETURN MY ORDER?
Yes. If you've changed your mind, you can return most unused items within your returns period. Please ensure products are returned in their original condition and packaging. For full details, please see our Returns Policy.
I have made a mistake with my delivery address, please can I change it?
Please let us know as soon as possible so we can correct this before the order is dispatched from us. Email info@theviewinteriors.co.uk.
Pre-order Items
Occasionally we will release items on a pre-order basis, we will usually offer this when the goods are on their way to us. When you pre-order an item, please try and order this separately as we will hold your order until all items can be sent out together.
Do you deliver outside the UK?
Unfortunately at the moment we're only able to deliver items inside the UK, however, if you email us directly we can review your options.
What payment method do you accept?
All prices are in British Pounds Sterling.
We accept all major credit and debit cards. Please note, we do not accept payments via cheque.
Do you offer discount codes?
Occasionally we do offer discount codes, if you subscribe to our newsletter we will email you the latest active discounts.
I forgot to use my discount code. Can it be applied afterwards?
Unfortunately when you have placed the order we are unable to refund the discount. However, we will honour the discount in your next order if you email info@theviewinteriors.co.uk we will issue you a new discount code for your next order.